Privacy policy

Privacy policy

This policy is intended to help you understand how our website collect, use and safeguard the information you provide on our website with the purpose of presenting Lulu Koala its product and services.
If you browse Lulu Koala store website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal data. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services, sign up for a newsletter, take part to a game or contest or send us a question. Even if you choose not to give information we request, you can still visit most of Lulu Koala website, but you may be unable to access certain options, offers, and services.
In case you change your mind or wish to update or delete personal information (such as your zip code), we will correct, update or remove the personal data you give us. You can do this by contacting us through our contact form.

Mailings

If you provide us with personal information, and choose to join Company's email list, you will receive e-mail regarding product updates, special offers, important issues and new products from Company as well as affiliated companies. If you do not wish to receive e-mail updates, please contact us at: contact@lulukoala.com

Use and protection of Personal Data

Personal information provided by users who are 18 or more years of age may be used for marketing and promotional purposes only by Company and its subsidiaries and affiliates. The client’s mail address is used for commercial prospecting purposes only with his express permission.

Company does not rent, sell or otherwise distribute to third parties, your personal information entered on this site without your consent, unless required by law. If you do provide us with consent to share your information with other companies, we may share your information with companies who offer products and services that may be of interest to you. These companies may then contact you directly with product or sample offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you. While we use all reasonable efforts to safeguard the confidentiality of your information, Company will have no liability for the unauthorized acts of third parties.

You have a right to access, to modify or remove your personal data by writing to the following email address : contact@lulukoala.com

The entity responsible for handling personal data collected is S.A.R.L Euroservices Partner. The personal datas collected on this website are used for management of orders and commercial relations. (Delivery, invoice, After-Sales service). 

Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our eventually collected reviews.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

Company also reserves the right to change or update this policy, or any other policy or practice, at any time, with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to lulu Koala website.

We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Company website content and advertising to deliver a better experience to our users.

Transfer of Personal Information

Depending on the country in which you are located, your personal information may be transferred to another country for data storage and processing. When we transfer personal information, we transfer the information in compliance with applicable data protection laws, such as the EU Data Privacy Directive and other country-specific data privacy laws.